Compliance Information

Privacy Policy

Rate Follow Up uses customer information only to provide the messaging, notification, follow-up, feedback, and account services requested by the businesses using the service.

How Information Is Used

• We use submitted customer information only to provide the service requested by our customers.
• We do not sell customer phone numbers or other personal information.
• We do not use submitted contact information for unrelated marketing purposes.
• We process message and contact information only as needed to send follow-up communications, support customer feedback workflows, and operate the service.
• SMS consent and phone numbers collected for messaging are not shared or sold to third parties for their own marketing purposes.

Data Responsibility

Businesses using Rate Follow Up are responsible for collecting consent, providing any required notices to their customers, and maintaining consent records when they submit phone numbers or other contact information into the service.

Opt-Out and Support

End users can opt out of SMS communication at any time by replying STOP to a message. For assistance, users can reply HELP.

Security and Retention

We use reasonable administrative and technical safeguards to protect the information processed through the service. Information is retained only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.